Terms & Conditions
Hazlewood Castle – Terms & Conditions
These terms and conditions apply to all bookings made to stay at Hazlewood Castle regardless of whether the booking was made on our website, by telephone, by email or in person.
Accommodation
Room reservations
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking including the provision of their name and contact details and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
If you book your stay via a third-party travel agent or a third-party booking platform not controlled by us, different terms and conditions might apply to your booking either instead of or in addition to these Terms and Conditions. You should consult the third party you have booked with in that instance. Our Code of Conduct will however still apply with respect to these bookings.
When booking more than 6 rooms, group policies apply. These are different from normal terms and conditions and incur a booking fee as a guarantee. Please contact the property directly for full terms and conditions.
When your booking has been made and a payment taken confirmation will be sent to you by email using the email address that you have supplied. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact us immediately in writing to info@hazlewood-castle.co.uk if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within 24 hours from your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay at Hazlewood Castle unless a parent or guardian is also staying in the hotel.
Group reservations
For reservations of 6 rooms or more please contact our reservations team – 01937 53 53 02 – info@hazlewood-castle.co.uk. Monday – Friday 9am – 5pm.
Paying for a booking
Credit or debit card details will be required when you make your booking. The full value of the booking will be charged from the card provided at the time of your booking. You may also pay by link.
See the cancellation policy attached to your booking for when cancellation can be made without penalty. Unless stated as part of your booking, additional items such as the cost of meals, beverages, spa, activities and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved before your departure from the hotel.
Special Offers
We offer seasonal special offers at Hazlewood Castle, these offers will have their own availability and terms and conditions. They cannot be used in conjunction with any other offers or promotion. All dates offered are subject to availability and can change on a daily basis
Service Charge
An optional 10% service charge is added to all food and beverage bills. This charge is distributed among the Hazlewood Castle team in recognition of the service provided during your visit.
Should you prefer not to include this charge, please inform a member of staff and it will be removed from your bill.
Your Stay
Rooms: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Hazlewood Castle is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
Food & Drink: Hazlewood Castle offers many options for food and drink, including room service. Please refrain from bringing in any outside food (unless medically necessary) or alcoholic beverages.
Extra Guests/ Children
Children/ extra guests can be accommodated in extra beds/ sofa beds in additional to the standard occupancy of 2 guests in the following room types:
· Standard room – max occupancy 2 occupants
· Superior Double Twin – max 4 occupants
· Suite – max 4 occupants
· Master Suite – max 4 occupants
· Four Poster – max 4 occupants
· Vavasour Room – max 4 occupants
Children to be accommodated in existing bedding as part of the standard occupancy of 2 will be included in the booked rate.
Dog Policy
Important: Dogs left unattended in bedrooms must be secured in a crate. This is a compulsory condition of stay.
Dogs are permitted at Hazlewood Castle in St Margaret’s accommodation only.
A charge of £15 per dog, per night applies. We accept a maximum of two dogs staying per room.
We welcome responsible dog owners. When booking, you must declare the number of dogs staying with your party.
To protect the property and ensure all guests enjoy their stay, the following rules strictly apply:
General Rules
- Dogs must be kept under strict control at all times within the property
- Dogs must be well-behaved and fully house-trained
- Dogs are not permitted on beds or soft furnishings at any time
- Owners must provide a suitable dog bed or basket
- Any fouling in gardens or lawns must be cleared immediately
- Dog hair must be thoroughly removed from rooms before departure
Unattended Dogs — Strict Requirement
- Dogs must never be left loose in a bedroom
- If a dog is left alone in the room for any reason, it must be secured inside a crate
- Failure to crate an unattended dog will result in additional cleaning or damage charges and may lead to the booking being terminated without refund
- Dogs must not be left unattended elsewhere in the property
- For safety reasons, dogs must not be left unattended in external areas as boundaries may not be fully secure
Public Areas
Dogs are not permitted in the restaurant or public rooms except the Flemish Hall and Library
We are open to other types of pets staying with you, please contact us directly to make the necessary arrangements for your stay.
Additional Requests
All additional, special requests are subject to availability, and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.
Contact – info@hazlewood-castle.co.uk to make arrangements
Medical conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations 01937 53 53 02 to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking and should the hotel be unable to make appropriate provision for a specific need or needs the hotel reserves the right to cancel the booking under the normal cancellation terms, please refer to your booking for details of the applicable charges.
Price changes
We reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and – with the exception of any errors – we will not increase the price of your reservation once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.
Room prices also include VAT should the government dictate a change to this we reserve the right to alter existing bookings in line with the new charge.
Amendments to your booking
You should notify us of any amendments to your confirmed booking by email – info@hazlewood-castle.co.uk as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.
Cancellations
In order to avoid cancellation and/or non-arrival charges, guests should observe the hotels cancellation policy, which varies depending on the package you have chosen and will be detailed on your booking confirmation. Failure to cancel within the policy of your reservation will result in 100% of the stay being charged to the credit or debit card provided and your entire booking released immediately. Please check the cancellation and amendment terms at time of booking. Where a refund is due, this will be refunded within 10 days from your cancellation to the same card you have made payment with. Please check at the time of booking if you are unsure of any of our cancellation procedures.
Cancellations and changes made by Hazlewood Castle
In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative (reschedule of the booking or the amount paid in the form of a voucher). This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.
Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, pandemic, national health crisis, injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.
Force Majeure
The Hotel shall not be liable or deemed to be in breach of contract for any failure to perform, delay in performance, or inability to provide accommodation, services, or facilities where such failure or delay results from events beyond its reasonable control (“Force Majeure Event”).
Force Majeure Events include, but are not limited to:
Acts of God including storm, flood, earthquake, fire, or other natural disaster
Epidemic, pandemic, or public health emergency and related government restrictions
War, invasion, civil unrest, riot, or terrorist activity
Government action, regulation, law, travel restriction, or closure order
Failure of utilities including electricity, gas, water, or telecommunications
Industrial disputes, strikes, or labour shortages
Interruption of transport networks or fuel shortages
Damage to or closure of the Hotel caused by circumstances outside the Hotel’s control
Any other event which makes it illegal, unsafe, or impracticable to accommodate guests
Where a Force Majeure Event occurs:
The Hotel may cancel or suspend bookings affected by the event without liability.
Where possible, the Hotel will offer alternative dates or a credit note valid for a reasonable period.
Refunds will only be provided where required by applicable consumer protection law.
The Hotel shall not be responsible for any additional costs incurred by guests, including travel, third-party bookings, or consequential losses.
Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.
Our liability to you
We accept liability only for services booked directly through the Hotel website and strictly in accordance with the Booking Terms & Conditions in place at the time of booking.
The Hotel cannot accept liability for any other matters, including but not limited to:
Theft or damage to personal belongings
Loss of items
Injury or damage occurring outside the Hotel’s reasonable control
Theft or damage to high-value items
Losses arising from guest negligence
Events classified as Acts of God (refer to force majeure)
Damages/ loss
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
Post Stay Charges
We reserve the right to charge the card used on booking or subsequent cards used in our services after departure where:
Payment terms have not been met
Damage has been identified
Items belonging to the property have been taken
Additional cleaning or replacement costs are incurred
This includes, but is not limited to, toiletries, room items, fixtures, furnishings, or equipment that are not designated as complimentary.
Complaints
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager or senior member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the General Manager at the hotel Hazlewood Castle, Paradise Lane, Tadcaster, Leeds, LS24 9NJ or email general.manager@hazlewood-castle.co.uk
Accessibility
Due to the age and configuration of Hazlewood Castle the offer of accessibility is limited, please refer to the accessibility policy to assess if the hotel is suitable for your visit.
Arrival & Departure
Check in should be completed online prior to arrival, upon arrival collect your key from the guest relations desk in the lobby.
Check-in time is from 3pm. Check-out is by 10.30am. Please note that during some of our busiest periods, there may be a wait at check-in. Early check in is available at an additional cost, as an optional extra and is subject to availability. Where available, this extra can be added during the booking process. If added, early check in will entitle the guest to check into their room from 12pm; cancellation will not be available after this time.
If you think you’re likely to arrive after 11pm, please let the hotel team know in advance.
Rooms must be vacated by 10.30am on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one night's additional accommodation charge.
Check in online
Online check in is the easiest way to check in for your stay, you simply need to provide details of all guests and make full payment. Check in is available online from 9am on the day of arrival when you arrive at the hotel simply collect your key from the guest relations desk. During the process the details of the lead booker for each room are collected. Please note that checking in online does not allow early access to your room.
Check out online
Check out online on the day of departure. Any outstanding balance will be charged to the card on the booking and an invoice sent to your email.
Gift vouchers
Our standard gift vouchers are valid for 12 months and are valid for only what is detailed on the voucher. Vouchers cannot be exchanged for alternatives or cash or extended past their validity.
Exceptions are special offer vouchers such as Black Friday Offers, Mother’s Day these vouchers have separate validity and terms and conditions – detailed on both the voucher & the sales web page.
Spa – Terms & Conditions
Intake forms
Each guest is required to fill out a form prior to their arrival, the form can be found on your confirmation email. It is important to complete your form at least 24 hours prior to your visit. Failure to do so may mean your treatment time could be reduced.
Opening & Closing Times
We are open 6 days a week for treatments, Wednesday – Monday 10.00am – 6.00pm (seasonal operating hours apply during January & February, our online availability is live) – Our thermal spa is available 7 days a week from 10.30am – 9pm.
You should arrive at least 15 minutes prior to your treatment time to allow your therapist to go through your preferences and advise on any medical considerations.
Payments
Full pre-payment is required to secure your booking; all prices are inclusive of VAT at the prevailing rate. Please note for your visit that we are a card only facility.
All spa day and treatment times are subject to availability, and the spa reserves the right to alter your treatment times on the day if necessary.
Cancellation Policies
Standalone treatments and day spa packages.
We have a firm 48-hour cancellation policy. Any appointments cancelled within 48 hours of the booked treatment date, are strictly non-refundable and non- transferrable.
We advise guests to consider insurance to cover the cancellation of their spa treatments/spa day
Overnight breaks
Any breaks cancelled within 5 days of the arrival date are strictly non-refundable and non- transferrable.
Offers
Offers cannot be used in conjunction with one another and are subject to availability
Medical considerations
If you have suffered or are currently suffering from any medical condition, please make us aware prior to your visit so we can advise if your selected treatment is suitable for you.
Prior to using any of the facilities, we will conduct a consultation based on your intake form. Please make us aware of any medical conditions that may prevent you from having specific treatments or using some of the facilities before arrival so we can advise accordingly.
Please consult your GP before arriving with us if you are suffering an illness which you may think could affect your experience. Some treatments may require you to have a doctor’s note before we carry out the treatment. In cases where there is a health concern, we may refuse to carry out the treatment without a doctor’s note.
Guests suffering from any heart conditions, high blood pressure or who are pregnant will be unable to use any of our heat experiences.
Pregnancy
We offer a specially designed massage treatment for expectant and nursing mothers. Some of our treatments, however, are not suitable for you during this special time, so please allow the spa team to guide you in selecting which treatments are most suitable for you. Unfortunately, we do not offer any spa treatments during the first 12 weeks of pregnancy. If you are undergoing IVF treatment we will not be able to perform any treatments and use of the thermal spa and mud rasul are not permitted at any point of pregnancy.
Spa Information
Below is some additional information and you can also refer to our Spa etiquette advice which should answer any questions you may have. However, if you have any further queries, please do not hesitate to contact us - imagine@hazlewood-castle.co.uk.
Food and Drinks
We offer various food options within our packages from afternoon teas to one course lunches which should be booked prior to your visit. If you would like to upgrade any of these or add on to treatments or packages, please get in contact and we will let you know what is available. Please also make us aware prior to your arrival of any allergies or special dietary requirements.
Facilities
Due to the location of the Spa within the castle and the restriction of developing historic buildings, please be aware that do not have a swimming pool or jacuzzi.
We do have three beautifully appointed treatment rooms including a double room for those wishing to share their spa experience with a friend or loved one, a gorgeous relaxation room with soothing music and comfortable seating, a mud rasul chamber with healing muds, chalks and salts and thermal spa featuring aroma steam, Finnish sauna, raindrop showers and the fantastic castle grounds
What to Bring
We provide towel, robes and slippers for your comfort whilst you are here, please bring swimwear to wear underneath. Lockers are available for your personal belongings however we strongly recommend that you leave all valuables and jewellery at home.
Liability
Our spa is not liable for lost or stolen personal possessions.
Age restrictions
You must be over 18 to have a spa treatment and over 16 and accompanied by a parent or guardian to use our thermal spa.
Dining
Outside guest dining
Tables can be reserved on our website via ResDiary availability is live and confirmation is immediately delivered via email.
For reservations of 8 or more people, please contact our sales team events@hazlewood-castle.co.uk a non-refundable deposit of £10 per person is required to secure your booking and a pre order is required.
Arrival
Please arrive promptly as your reservation time is the time you will be seated to dine.
Allergies/ Special Dietary Requirements
It is your responsibility to advise of any allergies or special dietary requirements at least 48 hours prior to your visit date, we cannot guarantee that provisions can be made on shorter notice. Whilst every effort is made to ensure against cross contamination please be aware that our kitchen produces dishes that include all 14 allergens and no guarantees can made against accidental cross-contamination.
Service charge
An optional 10% service charge is added to all food and beverage bills. This charge is distributed among the Hazlewood Castle team in recognition of the service provided during your visit.
Should you prefer not to include this charge, please inform a member of staff and it will be removed from your bill.
Resident dining
For dinner inclusive rates, our reservations team will allocate your table and confirm the time to you via email, should you need to make any amendments please reply to this email.
Our dinner inclusive menu is included in dinner inclusive rates; supplements apply to some menu items. Should you wish to dine from the a la carte menu you will be charged above a £30 per person allocation accordingly.
Hotel events
During large hotel events we reserve the right to adjust dining availability to ensure all parties receive the best dining experience.
Activities
Refer to Live for Today Adventures - Visit Website
Weddings
All of our weddings are bespoke to each couple, your wedding co Ordinator will issue the terms & conditions along with your contract.
Meetings & Events
All of our meetings & events are bespoke, your event co Ordinator will issue the terms & conditions along with your contract.
Cash
